This Privacy Policy explains how Closswim ("we", "us") collects, uses and protects personal data when you visit www.closswim.com or contact us. We process personal data in line with the EU General Data Protection Regulation (GDPR) and other applicable laws.
Who we are
The data controller is Closswim, Block A, Junfu International Creative Park, Huihua Street, Baiyun District, Guangzhou, Guangdong, China. Contact: info@closswim.com, +86 150 1192 9947.
What we collect
- Inquiry data you submit through our forms: name, email, phone/WhatsApp number, company, country, estimated quantity, the product you asked about and your message.
- Technical data needed to operate and secure the website, such as IP address and browser type, used for spam and abuse prevention.
- Analytics data (only with your consent): pseudonymized usage statistics collected by Google Analytics 4, such as pages visited and approximate location.
Why we use it and our legal basis
- To answer your inquiry, send quotations and follow up on your project — steps taken at your request before entering into a contract (Art. 6(1)(b) GDPR) and your consent (Art. 6(1)(a)).
- To keep the website secure and prevent spam — our legitimate interests (Art. 6(1)(f)).
- To understand how visitors use the website and improve it — your consent (Art. 6(1)(a)), which you can withdraw at any time via "Cookie settings" in the footer.
Cookies
We only use strictly necessary cookies by default (for example, to remember your cookie choice). Analytics cookies are set only after you click "Accept all" in the cookie banner. If you reject them, Google Analytics is not loaded.
How we protect and store your data
Inquiry data is encrypted at rest (AES-256) on our server and is accessible only to authorized staff through a password-protected admin area. The website is served exclusively over HTTPS. We keep inquiry records for no longer than 24 months unless an ongoing business relationship requires otherwise, after which they are deleted automatically.
Sharing
We do not sell your personal data. We share it only with service providers who help us run the website and email (hosting, email delivery, analytics), under agreements that require them to protect it. Some of these providers may process data outside the EU; where this happens, appropriate safeguards such as Standard Contractual Clauses apply.
Your rights
You have the right to access, correct, delete or export your personal data, to restrict or object to its processing, and to withdraw consent at any time. To exercise these rights, email us at the address shown on our Contact page. You also have the right to lodge a complaint with your local data protection authority.
Changes
We may update this policy from time to time. The date at the top of this page shows when it was last revised.